Frequently Asked Questions

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Frequently Asked Questions

What can I see in Analytics?

How do I change the time period for analytics?

How are students ranked in Analytics?

What is a reference recording?

Why should I add MusicXML files to assignments?

Can I organize students into groups?

How does the resource library work?

Does MusicLMS support video lessons?

Can I reuse sheet music files across multiple assignments?

What is Practice Mode and how do students access it?

How does loop selection work in Practice Mode?

Where can I get MusicXML files for my sheet music?

Should I add both MusicXML and a reference recording?

Can I try MusicLMS before committing to a paid plan?

Can I upgrade my plan mid-subscription?

Can I downgrade my plan?

Why can't I downgrade my plan?

What happens when I cancel my subscription?

Can I switch between monthly and annual billing?

Is MusicLMS suitable for larger studios or music schools?

What payment methods do you accept?

Do you offer discounts for annual billing?

What happens if I exceed my student limit?

Can I get a refund if MusicLMS is not right for me?

How does billing work for multi-teacher studios?

Can I invite teachers on the Free plan to my studio?

Can teachers save money by migrating students to a studio?

How does the badge and streak system work?

What are practice challenges and how do they work?

Can teachers create custom badges?

How do I create a teacher account?

How do students join MusicLMS?

Can parents have their own accounts?

What should I do first after logging in as a teacher?

What should I do first after logging in as a student?

How do I invite my students?

Is there a mobile app?

What's the difference between teacher and student accounts?

Can one person have multiple roles?

How do parent accounts work?

What features are included in the free plan?

Can I try premium features before upgrading?

How do I get help if I'm stuck?

Can I sign up with Google instead of email?

What subjects and music styles does MusicLMS support?

Who is MusicLMS designed for?

How do I create an invoice for a student?

Can invoices be generated automatically?

What's the difference between the billing models?

How do I send an invoice to a student?

How do I record that an invoice has been paid?

Can I cancel an invoice?

How do I download an invoice as a PDF?

How do I customize my invoice settings?

How do I send invoices to a parent instead of the student?

Where can I see invoices from my teacher?

Why don't I see any invoices?

What happens when an invoice becomes overdue?

When are monthly invoices generated?

How do I set up Per Course billing so invoices are generated on enrollment?

Why wasn't an invoice generated when I enrolled a student in a course?

What happens if I set up a Monthly payment plan mid-month?

How do I accept online payments from students?

Why should I use Stripe instead of manual payments?

Do I have to use Stripe for payments?

What's the difference between Stripe and manual payments?

What are the fees for accepting online payments?

When will I receive my online payments?

How do I pay an invoice online?

Why don't I see a Pay Now button on my invoice?

Will I get a receipt after paying online?

Is it safe to pay invoices online through MusicLMS?

How do I bill my students?

How do I set up recurring billing for a student?

Can students see their invoices?

How do I see all my outstanding invoices?

How do I sign up as a student from the marketplace?

Will the teacher know I'm trying to connect with them during signup?

Can I use Google to sign up from the marketplace?